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Scattered Makeup

Our Store Policies

We founded AllDone Cosmetics with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

RETURN AND REFUND POLICY

Return policy

 

If you wish to return a product to us, please send in a contact form explaining why you want to return the product. We can then advise you on the best way to complete your return. We do not accept returns on sale items.

Items are eligible for return for up to 30 days after purchase. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that it was received.  Due to hygiene reasons, we cannot offer a refund or exchange on any product which has been used. 

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $60, we strongly recommend a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damaged Orders

If you have an issue with your order please email us within 48 hours of receiving your package with your order number. If the delivery has been damaged, please send us photographs. 

Cancellations

Please reach out to us immediately if you need to cancel. We will gladly cancel your order if it has not already been shipped. Cancellations are not possible after the order has been shipped.  

SHIPPING Policy

We offer FREE Standard 3-Day Ground Shipping on all U.S. merchandise orders $35 and over (excluding taxes).

We offer FREE International Shipping on all Canada merchandise orders $35 and over (excluding taxes).

All orders are shipped from the U.S. and transacted in U.S. dollars.


Standard 3-Day Shipping  $3.25 | 2-Day Shipping - $5.99 | 1 - Day Shipping - $7.99 | (Orders $35 & Over) - FREE

 

IMPORTANT HOLIDAY SHIPPING INFORMATION 2021

Valid on U.S. orders shipping to the continental U.S., Hawaii, and Alaska, including U.S. APO, FPO, PO Box, or Puerto Rico. Not valid on international orders. We apologize, U.S. holiday delivery cannot be guaranteed. If you have a specific delivery date in mind, please select an expedited shipping method. For holiday delivery by Friday, December 24th, 2021, shipping cutoff dates are as follows:

Standard 3-Day shipping orders for the continental U.S. must be placed by December 19th, 11:00 am ET
2-day shipping orders must be placed by December 20th, 2:00 pm ET
1-day shipping orders must be placed by December 21st, 11:00 am ET.

All orders ship Monday through Friday, excluding federal holidays within the United States. If you have any questions, please contact our customer service department at customerservices@alldonecosmetics.com or call us at 1-833-804-6660.

PRE-ORDER AND BACK-ORDERED ITEMS

If your order contains pre-order or back-ordered items, we will ship items as soon as they are available. Your order may arrive in multiple packages. For International orders, please note that we will hold the entire order until the pre-ordered or back-ordered items are available. We cannot split or combine any orders. If you have any questions, please contact our customer service department at customerservices@alldonecosmetics.com or call us at 1-833-804-6660

 

SHIPPING COSTS + DELIVERY TIMES

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.

 

Shipping Method Costs Total Delivery Time (including processing time)

3-Day Shipping $3.25 - Standard

2-Day Shipping $5.99 – 4 business days

1-Day Shipping $7.99 – 3 business days

All Orders $35 & Over are FREE - 4 business days

(up to 21 days for APO/FPO/DPO Military Addresses)

If your order contains a hazmat item (e.g., nail polish, pressurized spray cans, etc.), it must ship ground 3 Day Shipping (2-8 days total delivery time).

Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday and Friday. AlldoneCosmetics.com offers FREE Standard 3-Day Ground Shipping on all U.S. merchandise orders $35 and over (excluding taxes). Select items considered hazmat (hazardous materials) are restricted and must be shipped with Ground Service. Orders $35 and over always ship Standard 3 Day Ground Shipping for free—no promotion code needed. For shipments totaling less than $35, there is a delivery charge of $5.95 for Standard 3 Day Ground Shipping. Our standard shipping option is Standard 3 Day Shipping.

HAWAII AND ALASKA

For shipments to Hawaii and Alaska, we only offer 2 Day and 1 Day shipping services. We regret that we are unable to ship restricted (hazmat) items to Hawaii or Alaska.

P.O. BOX

If you are shipping to a U.S. P.O. Box, we offer UPS SurePost service free on orders $35 and over.

INTERNATIONAL SHIPPING

We ship international orders through DHL Express and DHL eCommerce. Alldonecosmetics.com offers $9.95 flat rate shipping for orders $50 and above. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight, and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes, and applicable fees.

All orders ship Monday through Friday, excluding federal holidays within the United States.

IMPORTANT HOLIDAY SHIPPING INFORMATION

Valid on orders shipping internationally. If you have a specific delivery date in mind, please select an expedited shipping method. For holiday delivery by Friday, December 24th, 2021, shipping cutoff dates are as follows:

International Standard orders must be placed by December 7th, 11:00 am ET
International Express orders must be placed by December 15th, 11:00 am ET.

All orders ship Monday through Friday, excluding federal holidays within the United States. If you have any questions, please contact our customer service department at customerservice@bitebeauty.com or call us at 1-833-804-6660.

AlldoneCosmetics.com currently accepts orders from the following locations:

Andorra Greenland Papua New Guinea

Anguilla Grenada    Philippines

Antigua and Barbuda Guadeloupe Poland

Aruba Guernsey Portugal

Austria Guinea Reunion Islands

Bahamas Guyana Romania

Bahrain Haiti Russia

Barbados Hungary Saint Barthelemy

Belgium Iceland Saint Eustatius

Belize Indonesia Saint Kitts and Nevis

Bermuda Ireland Saint Lucia

Bolivia  Isle of Man   Saint Martin

Bonaire Israel    Saint Pierre and Miquelon

Brazil  Italy   Saint Vincent and the Grenadines

Brunei Darussalam  Jamaica  Samoa

Bulgaria  Japan  San Marino

Burundi   Kenya   São Tomé and Príncipe

Canada  Korea, South Senegal

Canary Islands  Kuwait Serbia

Cape Verde Latvia  Seychelles

Cayman Islands  Lebanon  Sierra Leone

Central African Republic  Liberia  Singapore

Chile  Liechtenstein  Slovakia

Columbia  Lithuania  Slovenia

Costa Rica  Luxembourg    Solomon Islands

Cote d'Ivoire  Malaysia  Somalia

Croatia   Mali   South Africa

Curaçao   Malta  Spain

Cyprus  Marshall Islands   Suriname

Czech Republic  Martinique  Swaziland

Denmark  Mayotte  Sweden

Djbouti   Mexico   Switzerland

Dominica   Micronesia    Tajikistan

Egypt  Monaco Timor-Leste

Equitorial Guinea  Montserrat  Tonga

Estonia  Morocco  Trinidad and Tobago

Falkland Islands  Mozambique  Turks and Caicos

Faroe Islands  Namibia   Tuvalu

Fiji  Nauru   United Kingdom

Finland  Netherlands  Vanutau

France   New Caldonia    Venezuela

French Guiana   New Zealand   Virgin Islands, British

French Polynesia  Niger Virgin Island, U.S.

Germany  Norway  Wallis and Futuna Islands

Gibraltar  Palau  Zambia

Greece  Panama 

 


 

DHL ECOMMERCE – PARCEL DIRECT (TAX + DUTIES PRE-PAID)

  • Delivery is approximately 6-10 business days after the time of shipment

  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery

  • Package is traceable and your shipping confirmation will include tracking information

  • Package can be tracked at http://webtrack.dhlglobalmail.com/

  • Delivery will be made by a local carrier

 

DHL ECOMMERCE – PARCEL PRIORITY (TAX + DUTIES UN-PAID)

  • Delivery is approximately 8-12 business days after the time of shipment

  • Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery

  • Package is traceable and your shipping confirmation will include tracking information

  • Package can be tracked at http://webtrack.dhlglobalmail.com/

  • Delivery will be made by the local post network

 

DHL EXPRESS (TAX + DUTIES PRE-PAID)

  • Delivery is approximately 2-5 business days after the time of shipment

  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery

  • Package is traceable and your shipping confirmation will include tracking information

  • Package can be tracked at http://www.dhl.com/en/express/tracking.html

  • Delivery will be made by DHL Express

 

DHL EXPRESS (TAX + DUTIES UN-PAID)

  • Delivery is approximately 2-5 business days after the time of shipment

  • Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery

  • Package is traceable and your shipping confirmation will include tracking information

  • Package can be tracked at http://www.dhl.com/en/express/tracking.html

  • Delivery will be made by DHL Express

 

PLEASE NOTE:

  • Orders are usually packed and ready to ship 1-2 business days after the order is placed

  • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates

  • All prices are quoted in the US Dollar currency for all applicable costs, including shipping, taxes, and duties.

  • Duties and taxes vary by country of destination and will be determined during checkout

  • Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.

  • International orders cannot be shipped to an APO/FPO or P.O. Box addresses

  • International order totals cannot exceed $500.

 

DUTIES + TAXES REFUND

Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

 

APO/FPO/DPO MILITARY ADDRESSES

All shipments to APO, FPO, and DPO addresses are sent via UPS SurePost service. Due to military handling time, delivery to some destinations may take up to 21 days.

 

MULTIPLE SHIPPING ADDRESSES

At this time, we can only ship to one address per order. To ship to multiple addresses, please call Bite Beauty Customer Service for assistance at 1.833-804-6660

 

BUSINESS DAYS + HOLIDAYS

All orders ship Monday through Friday, excluding federal holidays within the United States. For Standard 3-Day Ground Shipping, 2-Day, and 1-Day Shipping: Orders must be placed by 12pm EST to be processed on the same business day, otherwise it will be processed the next day.

Packages do not ship from our fulfillment center on the following US holidays:

  • New Year's Day

  • Memorial Day

  • 4th of July

  • Labor Day

  • US Thanksgiving Day

  • Christmas Day

 

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on AlldoneCosmetics.com, sign in to access My Account which will contain your order information. You can also contact Alldone Cosmetics  Customer Service to track your order.

For more information or questions, please contact Alldone Cosmetics Customer Services via email (customerservices@alldonecosmetics.com) or via phone at 1.833-804-6660. Operating hours are 24 hours a day, 7 days a week, excluding holidays.

Item Availability

TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS

  • If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item.

  • Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped.

  • If for any reason you wish to cancel a backordered item, please contact us at 1-833-804-6660 and we will be happy to assist you.

PRE-SELL ITEMS

  • Pre-sell items are items that are not yet in stock but available for advanced purchase on our site.

  • Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information.

  • Please note: The actual delivery date of your order depends on the shipping method you select.

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